Q&A!
Tuesday, April 15, 2008 @ 8:01:00 PM
but outside is like damn noisy.
so, i study with you all today
:D
i am nice ey?
*i got quite a handful of support in turning Taylors upside down center left right.
roar!
the question is, should i?!*
1a. major possibility to a travel agent using the internet.
- access discounted carrier fares.
- benchmark travel products and prices to competitor virtual travel companies.
- access password protected travel supplier for preferential pricing.
- research prospect customer.
- GDS systems creates the ability for TA client to access the details of his/her reservation on the internet.
- access airline fares that are not featured in GDS system.
- access destination files.
1b. benefits of IT to T&T industry and provide the appropriate justification to each benefit that highlighted.
- increase productivity.
- improved communication.
- fast and efficient service for customers.
- increased access to information.
- automated final documentation for passenger.
- computerized database of customer information.
- cost saving.
2a. briefly describe the characteristic of a custom tour.
- travelers who desire the highest degree of control over all of the elements of tour would opt for this.
- travel professionals create custom designed tours are usually those working closely with the client so to accommodate all the individual needs and request.
2b. briefly describe the factors affecting tour price.
- pre-tour transport: tour participants has to arrive the tour's departure point on time or unless the schedule will be affected.
- accommodation: one of the single largest expenses in a tour. if a tour participant chooses to stay in a budgeted category hotel, there will be a significant cost saving compared to staying in deluxe and luxury hotel.
- sightseeing and attractions: clients can economize by selecting the tour that offer sightseeing and attractions that match their budget.
- accommodation occupancy: usually the TA will quote the clients double occupancy rate but client may request for single occupancy which cost more.
- travel insurance: this is an optional insurance which in the other hand also can offer peace of mind to the tour participants.
3a. explain major issues involved in a process management.
- process management in concerned with the creation of value for the customer. it can be either explicit or implicit. explicit value can be measured and clearly defined. implicit value is related to perceived performance and image.
- central to value creation and ensuring high levels of performance within tourism organization are process design, process improvement and performance measurement.
3b. compare the major differences between process design and process improvement.
- process design: practices the need to deliver an output that meets the requirement of the customer.
- process flow mapping (a tool that facilities process design).
- allows organizations to gain an understanding of what is done within a process (example: input and what the flow of process is).
- improves internal communication.
- development of product characteristic or the house of quality are tools that allows designer to consider all factors that influences the design of a service.
- a service blueprint is also another tool used in service design which requires service designer to define service concepts, coordinate service function and evaluate performance.
- process improvement: proactive task of management aimed at continual monitoring of a process and its outcome and developing ways to enhance its future performance.
- involves problem solving.
- "could we do the job better?" is the key improvement question. (requires continual monitoring of process and its outcome).
- more advanced and sophisticated tools like Ishikawa's 7 basic tools. Pana Suraman et Al's conceptual model of service quality and the process o benchmarking techniques can be utilized to identify opportunities for quality improvement.
4. describe the following travel line and tour terminologies.
a. general sales agent (GSA)
- a travel intermediary who becomes an appointed exclusive distributor for a particular travel product. usually acts as that product's full representative and gets and gets commission for most sales.
b. code share
- single flight sold to 2 or more carriers under the codes of different carriers which means passenger would buy ticket with carrier A but will fly abroad with carrier B.
c. minimum connecting time (MCT)
- shortest time interval necessary for transferring from one flight to another. there is a standard MCT for each airport listed in the Official Airlines Guide (OAG) flight guide and travel agents must adhere to MCT when arranging flight itineraries.
d. waitlist
- passengers awaiting for confirmation of a requested flight that is or are currently fully booked. passengers are normally listed for their preferred flight and confirmed on a second choice in the event that the airline cannot confirm them from a waitlist.
e. single supplement
- an additional charge paid by a tour participant who is traveling alone and chooses to occupy a double occupancy. it is recommended to point out the single supplement rate in the brochure and make sure client fully understand how it will affect the tour rate in the brochure by reading the tour operator's policy on single supplement.
f. incentive tour
- holidays given to company's executive for meeting sales or productivity target. usually require higher standard of service and facilities than just regular tours available from travel agents.
g. deported
- this means being sent out or being refused entry Deportation results when an individual broken the law.
h. ticket on departure (TOD)
- a procedure where the t.agent makes special arrangement for a passenger's ticket to be issued by airline staff at the departure airport.
i. infant/babies.
- babies as defined by most airlines a child who has yet to pass his or her second birthday. a child is between the age of 2 to 12. after the twelfth birthday, children are considered as adult.
- babies are not entitled to a seat and must be accompanied by an adult. if 2 children under the age of 2 are traveling with one adult, a seat must usually be purchased and a child fare paid.
- most airlines will arrange for baby baskets to be available especially long distance flights. basket and baby food should be arranged in advance.
j. room block
- a group of rooms or meeting space reserved through t.agents or wholesalers. these are usually held with a deposit.
will i get sue for leaking out the final examination's questions and answers?
*shrugs*
Labels: random, ranty rant rants